This Privacy Policy explains how Digital Rapport collects, uses, stores and protects personal information.
Rapport Digital Pty Ltd
ABN 22 655 576 211
(trading as “Digital Rapport”)
Last Updated: 6 March 2026
Rapport Digital Pty Ltd ABN 22 655 576 211 (trading as Digital Rapport) (“Digital Rapport”, “we”, “us”, “our”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how personal information is collected, used, disclosed and protected when using the Digital Rapport service.
Digital Rapport services are delivered using technology licensed from Qwantum Leap Pty Ltd, which operates the underlying software platform used to provide the service.
The Digital Rapport service is provided by:
Rapport Digital Pty Ltd
5 McIlwraith Avenue
Norman Park QLD 4170
Australia
Email: support@digitalrapport.io
Customers contract with Rapport Digital Pty Ltd for the Digital Rapport service.
Digital Rapport operates using technology licensed from Qwantum Leap Pty Ltd, which provides the underlying platform infrastructure used to deliver the service.
We may collect personal information including:
From customers (professional service firms)
From customer client data processed through the platform
Our platform processes financial information provided by our customers about their clients. This may include:
Digital Rapport does not collect client email addresses or contact details for those clients.
Financial information is supplied by customers and not collected directly from those clients.
Digital Rapport processes financial data supplied by customers for the purpose of generating automated financial video reports.
This may include:
Digital Rapport does not independently verify the accuracy of data provided by customers.
Digital Rapport does not intentionally collect sensitive information as defined under the Privacy Act.
This includes information relating to:
Personal information may be collected when you:
Certain information may also be collected automatically through website technologies such as cookies and analytics tools.
Our website may use:
These tools help us analyse website usage and improve our services.
We use personal information to:
Marketing communications may be unsubscribed from at any time.
Digital Rapport services are delivered using technology licensed from Qwantum Leap Pty Ltd, which provides and operates the underlying software platform used to deliver the Digital Rapport service.
In providing the platform, Qwantum Leap Pty Ltd may process personal information on behalf of Digital Rapport and its customers.
Both Digital Rapport personnel and authorised Qwantum Leap personnel may access data where necessary to operate, maintain or support the platform.
Digital Rapport uses Microsoft Azure cloud infrastructure operated by Qwantum Leap Pty Ltd.
Data processing may occur in:
Persistent storage of platform data occurs within Australia.
Digital Rapport retains information only as long as reasonably necessary.
Customer accounts
Duration of the subscription plus five years.
Video processing data
Underlying financial data used to generate videos is deleted immediately following video processing.
Generated videos
Video files are retained for 90 days.
Logs and analytics
Platform logs and analytics may be retained indefinitely.
Personal information may be disclosed to service providers that assist in delivering the platform, including:
These providers are required to handle personal information in accordance with applicable privacy laws.
Because our infrastructure and service providers operate globally, personal information may be processed in jurisdictions outside Australia including:
We take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy laws.
You may request access to personal information we hold about you or request corrections.
Requests can be made to:
support@digitalrapport.io
Digital Rapport and Qwantum Leap implement reasonable technical and organisational security measures including:
Privacy complaints can be directed to:
support@digitalrapport.io
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au