This End User Licence Agreement explains the terms governing access to and use of the Digital Rapport platform.
Rapport Digital Pty Ltd
ABN 22 655 576 211
(trading as “Digital Rapport”)
Effective Date: 6 March 2026
This End User Licence Agreement (“Agreement”) governs the use of the Digital Rapport service (“Service” or “Platform”) provided by Rapport Digital Pty Ltd ABN 22 655 576 211 (trading as Digital Rapport) (“Digital Rapport”, “we”, “us”, “our”) to the subscribing professional service firm (“Customer”, “Client”, “you”).
By accessing or using the Service, you agree to be bound by this Agreement.
1.1 Digital Rapport provides an automated video financial reporting platform designed for professional service firms, including accounting firms, to present financial information to their clients.
1.2 The Platform may include:
1.3 Digital Rapport provides technology only and does not provide accounting, taxation, legal or financial advice.
1.4 Platform Technology Provider
The Digital Rapport service operates using technology licensed from Qwantum Leap Pty Ltd, which provides the underlying software platform used to deliver certain components of the Service. In providing the Service, Digital Rapport may utilise infrastructure, systems and services operated by Qwantum Leap Pty Ltd.
Digital Rapport remains responsible for providing the Digital Rapport service to Customers under this Agreement.
2.1 Subject to payment of applicable fees, Digital Rapport grants the Customer a:
licence to access and use the Platform during the subscription term.
2.2 All intellectual property rights in the Platform remain the property of Rapport Digital Pty Ltd (trading as Digital Rapport).
3.1 Subscription fees are payable in advance and are non-refundable unless required by law.
3.2 Customers on monthly plans may terminate their subscription with 30 days written notice sent to support@digitalrapport.io.
3.3 Annual subscriptions remain active for the agreed contract term unless otherwise specified.
3.4 Video Usage and Overage Charges
Customers may exceed the video limits associated with their subscription plan.
Where video limits are exceeded:
3.5 Failure to pay applicable fees may result in suspension or termination of access to the Service.
The Customer is responsible for:
The Service must be used only for lawful purposes and in accordance with this Agreement.
5.1 The Service does not provide legal, tax, financial or accounting advice.
5.2 The Customer retains full responsibility for:
5.3 Video Output is a communication tool only and must not be relied upon as independent professional advice from Digital Rapport.
5.4 Digital Rapport is not liable for decisions made by the Customer or the Customer’s clients based on the Service.
6.1 The Platform may utilise:
6.2 AI-generated content is based solely on Customer Data and configured parameters.
6.3 The Platform does not autonomously provide regulated financial advice.
6.4 The Customer is responsible for determining whether disclosure of AI-generated communications is required under applicable regulations.
6.5 AI-generated outputs must be reviewed by a qualified professional prior to distribution to clients.
7.1 The Customer retains ownership of all Customer Data.
7.2 Digital Rapport processes data using Microsoft Azure infrastructure located in Australia, South Africa, Europe and the United States.
7.3 Persistent data storage occurs exclusively within Australia, in compliance with the Privacy Act 1988 (Cth).
7.4 Digital Rapport implements commercially reasonable security safeguards to protect Customer Data.
7.5 Digital Rapport may retain anonymised, non-identifiable data for benchmarking, analytics and product improvement.
7.6 No identifiable client information will be disclosed to third parties.
8.1 Digital Rapport may host Video Output and provide secure viewing links.
8.2 Videos remain accessible for 90 days during the active subscription period unless otherwise agreed.
8.3 Upon termination of the Service:
8.4 Digital Rapport is not a statutory records custodian, and Customers remain responsible for retaining any records required for regulatory or compliance purposes.
9.1 If the Service fails to deliver a video due to a product error, Digital Rapport will re-run the video at no additional charge.
9.2 This represents the Customer’s sole and exclusive remedy for a failure of the Service to deliver a video.
10.1 Digital Rapport may offer Customers the opportunity to participate in co-branding arrangements with network partners or third parties.
10.2 Participation in co-branding opportunities is optional.
10.3 Any co-branding arrangement may be subject to separate agreements or guidelines.
11.1 All intellectual property rights in the Platform remain the property of Rapport Digital Pty Ltd (trading as Digital Rapport).
11.2 The Customer is granted a limited licence to use the Platform in accordance with this Agreement.
11.3 The Customer retains ownership of its own branding, logos and uploaded materials.
Each party agrees to keep confidential information private and not disclose it to any third party except as required by law.
13.1 Digital Rapport is not responsible for the accuracy or reliability of financial information contained within Video Output, as the Service relies on Customer Data.
13.2 To the maximum extent permitted by law, Digital Rapport excludes liability for:
13.3 Digital Rapport’s total aggregate liability is limited to the fees paid by the Customer to Digital Rapport in the 12 months preceding the claim.
13.4 Nothing in this Agreement excludes statutory guarantees available under the Australian Consumer Law.
Digital Rapport may modify these Terms from time to time. Continued use of the Service following any modification constitutes acceptance of the updated Terms.
15.1 Either party may terminate this Agreement for material breach if the breach is not remedied within 14 days.
15.2 Monthly subscribers may terminate with 30 days written notice.
15.3 Upon termination:
This Agreement is governed by the laws of Queensland, Australia.
For questions regarding this Agreement, please contact:
support@digitalrapport.io